VCARE MANAGED SERVICES


Technology is very important to “How customer do & what customer do, but is it why customer do what we do?

  • VCARE has the right people, at the right place, at the right time.

Our Managed Services provide access to a larger base of technical and business skill, remotely or onsite, with a much higher level of availability, all of the time.

  • VCARE helps use customer resources efficiently.

Our Managed Services allow customer to convert upfront / capex investment into operating investment, use and pay, this enable customers to focus on their core business.

  • VCARE has the tools and processes already in place.

Our Managed Services allow customer to leverage our existing set of repeatable and sustainable technology best practices so customer don’t have to reinvent the wheel. We support of your technology environment.
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VCARE can help maintain customer’s computing environments by providing vital support for your networks, servers, databases, applications, and workstations. From adding additional resources on an as needed basis, to full IT Outsourcing, VCARE is ready to support.

IT-Managed-Services

Services Offered


IT Management

  • Asset
  • EUC
  • Network
  • Security
  • Server, Storage
  • PC/Printer
  • Application
  • Vendor

Incident Management

  • Remote Monitoring
  • Event Detection
  • Performance Troubleshooting
  • Problem Resolution

IT Best Practices

  • Data Collection
  • Reporting
  • Standardized Operating Procedures
  • Patch Management
  • Configuration Management

Service Desk Services

  • Product Support Help Desk
  • Level 1, 2, & 3 Remote Support
  • Level 1,2, & 3 Onsite Support
  • Incident Tracking
  • Fault Isolation

Project Based Services

  • Technology Design and Consulting
  • Capacity Planning
  • Enterprise Software or Equipment Upgrades
  • Equipment Staging and Installation
  • Business Continuity Consulting
  • Disaster Recovery Consulting
  • Temporary Staffing Services
TechnicalSupport

TECHNICAL SUPPORT


Maintaining a functioning computer environment is vital for business productivity. If your users can’t work because of a problem with their applications or equipment, your company stands to lose time and money while waiting for a resolution. VCARE offers 24 x 7 support with a large technical staff. More people with more availability means your team can get back to work quickly.

With VCARE technical support, your I.T. staff size and knowledge base increases significantly,
providing better technology coverage for your internal customers, while allowing your own team to focus on the business. We help in the following areas:

  • Onsite and remote support
  • Live agents with a human touch
  • 24 x 7 365 remote support and emergency dispatch
  • Reactive support – quick response to issues and alarms
  • Proactive support – maintenance, patching, malware
  • Cost effective and efficient – shared resources so you only pay for what you need
  • Single point of contact for issue resolution, vendor management and troubleshooting
  • One on one assistance improves productivity and customer satisfaction

Tecnical Support Includes:

New system installation
Install, move, add, change (IMAC)
Technology equipment refresh
Image management
Operation system release
Patch management
Migration services
Software upgrades
Asset management
Printer support

FullITOutsourcing

Full It Outsourcing


We focus on your technology environment so you can focus on your core business.
VCARE’s IT Outsourcing Service offers comprehensive IT services and support including reactive problem resolution and proactive monitoring, analysis, and reporting. In addition to managing day to day operations, VCARE Outsourcing addresses the strategic PROBLEMs of aligning your technology environment with your business goals. To that end, technology architecture and design, vendor management, asset control, and business continuity are all approached from a best practices model using the Information Technology Infrastructure Library (ITIL) methodology.

 

Ideal for small to medium sized companies, VCARE provides a cost-effective alternative to hiring or continuously training IT staff. VCARE will monitor your network and computer infrastructure, perform routine and scheduled preventative network and systems maintenance, including desktop optimization and security updates. As part of this service, you will have access to a complete IT department including engineers, network managers, engineers, project managers, and senior level technology managers on an as needed basis.

VCARE designed IT Outsourcing Service for:

  • Small customers or organizations seeking a turn-key solution for IT support.
  • Medium-size organizations who are expanding IT infrastructure and needs, but do not want to hire a dedicated IT team.
  • Larger customers seeking the added resources of VCARE’s IT professionals and state of the art remote monitoring and management tools to supplement their internal IT department.

Outsourcing Services:

We offer:
End User Support- laptops, PCs, networks
Server, Storage, back up
IP telephony (automatic telephone station, IP ATS)
Licensed software
Information security
Cloud services
Cloud computing (SaaS and IaaS)
Network architecture
IT help
IT audit and consulting
Mobile security
Complete end-to-end Information Systems Design and Support
IS/IT Planning, Budgeting, Procurement, Asset Management
Network management
IT Management solution which manages all functions of IT onsite. Example- Recommendations for upgrades, expansion and other areas of support
Core business functionality – partnered relationship with decision maker onsite for maintaining a structured environment to include process and procedures for onsite staff to follow’
Partnership with the customer
Be confident, our customers get:
Top-quality support
Professional advice
Guaranteed response time
Single documentation source
Customer service
Co-Sourcing or Total-Sourcing