SERVICE DELIVERY


The right people, the right tools, the right time.
With VCARE, choosing the right IT support service provider is easy. With a focus on service excellence, we are committed to making the management of all, or parts of your IT infrastructure simple, reliable and secure.
VCARE’s service team is available at any time to handle issues. Whether you need ongoing management of existing infrastructure or support in selecting, designing and building new features in your technical environment, you can count on VCARE for approaches that are innovative, agile, and technically current.

Our technical support services include:

  • Desktop support and end-user support
  • Onsite and remote support
  • Remote desktop manager services: 24 x 7 x 365 remote monitoring, support, and emergency dispatch
  • Reactive support – quick response to issues and alarms
  • Proactive support – maintenance, patching, malware
  • Cost effective and efficient – shared resources so you only pay for what you need
  • Single point of contact for issue resolution, vendor management and troubleshooting
  • One-on-one assistance – improves productivity and customer satisfaction

IT Outsourcing


VCARE outsourcing services address the challenges of your technology and align them with your business goals. We employ best practices by using the Information Technology Infrastructure Library (ITIL) for technology architecture and design, vendor management, asset control, and business continuity.

Our IT Outsourcing Service is designed for:

  • Small customers or organizations seeking a turn-key solution for IT support
  • Medium-size organizations who are expanding IT infrastructure and needs, but do not want, or potentially afford to hire a dedicated IT team
  • Larger customers seeking the added resources of VCARE’s IT professionals and state of the art remote monitoring and management tools to supplement their internal IT department.

As part of our outsourcing services, you will have access to a complete IT department on an as-needed basis, including:

  • Engineers
  • Network Managers
  • Engineers
  • Project Managers
  • Senior Level Technology Managers

24X7 Remote Support


VCARE provides your business with a remotely based team of technical professionals and access to voice, email, and live chat on a 24×7 basis. We offer fast, reliable, and immediate results. Your employees will connect with our highly qualified engineers and our support model integrates with your IT internal IT support services to decrease your company’s downtime.
Expect VCARE to take the initiative to ensure a sustainable environment for 24×7 remote support operations.

End-User Support


It’s not just technology that needs help, people do too. When your people are not productive, neither is your business. Even the simplest problems – logging on, printing, accessing email – are quickly resolved by our team of experts who are readily available 24 x 7.

Onsite Technical Support


Sometimes problems cannot be worked out over the phone or internet. With our field service engineers, you have a reliable partner that understands your network and your business.

VCARE provides onsite support engineers who:

Ensure your systems and network are performing properly

  • Upgrade or replace your systems
  • Help your users in day-to-day operations
  • Develop and support custom application and infrastructure solutions
  • Consult with you about your future needs

VCARE provides onsite support engineers at:

Campus-Full Time onsite teams at 24×7 shift or working hours only

  • Deskside services
  • Network services
  • Voice / Telephony services
  • Office- Permanent onsite or days per week
  • Deskside services
  • Voice / Telephony services
  • Network Services

Staff Augmentation


Whether the scope is completing a large-scale project or supporting day-to-day operations, VCARE personnel augments your IT staff. Giving you the flexibility to meet your changing needs, this service can be structured in a remote, onsite, or hybrid arrangement.

Desktop Support


PCs, mobile devices, and peripherals are the tools of modern business. Even the most reliable tools require maintenance. VCARE desktop support services ensure your end-user equipment is operating properly. Our services include:

  • Patch Management
  • Application Install/Updates
  • Break/Fix
  • Network Connectivity
  • Printing
  • Device Upgrades

Industry Best Practices


From the initial contact to final resolution, our trained engineers follow industry best-practices. The Information Technology Infrastructure Library (ITIL) is the most widely recognized framework for ensuring high quality and repeatable processes. VCARE leverages ITIL to minimize impact, maximize communication, and quickly restore service operation. We utilize only the ITIL components most beneficial to your environment. ITIL includes:
Service Strategy Design
Service Operation

  • Incident Management
  • Problem Management
  • Change Management
  • Continuous Service Improvement

Connect With Us


We are here for our customers 24/7. There’s not a better time than right now to contact us and let our team of innovative problem-solvers begin addressing and creating solutions for your company.

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