Infrastructure Management


VCARE’s Infrastructure Management services proactively monitor your servers and network. Having this information allows us to safe-keep your network and provides strategic guidance before trouble occurs. We can help you design, implement, manage, monitor, repair, maintain, and continuously improve your systems, with wider coverage and more skilled technical resources, at less cost. These services include:

  • OS Support and Patching
  • Hardware Lifecycle Management
  • Monitoring Host Systems
  • Network Configuration and Management
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Network and System Management


We know when things go “shunt” in the night.
Maintaining a working and available computer environment is vital for business productivity and VCARE
offers a complete solution for supporting and managing the overall health of the technology infrastructure
in your company. VCARE’s Network and Systems Management services monitor your servers and
network health on a continuous basis. Having this information allows us to proactively maintain your
network and provide strategic guidance before trouble occurs. 24/7 remote support is included and, like
our Technical Support Services, VCARE offers onsite support.

Whether your systems look like this –

Or, like this –

…we can help you design, implement, manage, monitor, repair, maintain, and continuously
improve your systems – with wider coverage and more skilled technical resources, for less cost.

Network and System Management Tasks


Server Management:

Support of operating systems installed on system
Application of any OS patches that are released
Updating any drivers which require patching
Hardware installation and removal
Hardware system upgrades when required
Monitoring/alerts of host systems

  • Syslog
  • SNMP
  • Heart beating
  • Environmental

Remote hands access

Network Management:

Configuration of network connectivity
WAN (internet connections)
Wireless network
Wired network
Network Planning (VLAN’s, performance, security)
Firewall Management
Cabling (labels, network diagrams)
Monitoring/alerting
Performance
Problem/Incident resolution
Loss of connectivity

Backup Solutions


No network is completely secure. The best type of backup strategy is one that you do not have to worry about and that is scheduled automatically. Our services include:

  • Encrypted backup to cloud storage
  • Alerts when failures occur
  • Testing, restoring, and validating
  • Local disk or tape rotation
  • Offsite storage

Regardless of your organization’s size or scalability, we will we will securely back up your data in case of data loss, security breaches or other issues and ensure you have access when you need it.

Application Management and Database Administration


Technology relies on more than hardware. Applications are also necessary for people to get their work done and represent the interface between people and technology. These programs depend on databases to keep your business running and VCARE offers several application and DBA support and management services, all of which support the following:

  • Fractional Resource Utilization
  • Expertise in Multiple Disciplines
  • Custom Development
  • Software Architecture
  • Report Writing and Analytics
  • Database Administration and Performance Tuning

Monitoring and Alerting


VCARE’s monitoring fabric provides comprehensive and continuous insight into your environment. End-to-end visibility of the integration between hardware, software, and connectivity, facilitates better performance and design.

  • 24×7 Environment Awareness
  • Automated Exception-Based Alerting
  • Self-Healing Capabilities
  • Service Desk Integration